FAQ – Frequently Asked Questions

Products & Ingredients

Are all products 100% vegan?
Yes, all our products are completely plant-based and free from animal ingredients.

Are the products organic certified?
Many of our products carry organic certification. You can find the exact certification on the respective product page.

Are the products laboratory tested?
Yes, all products are regularly laboratory tested and meet the highest quality standards.

Payment Options

What payment options are available?
We accept credit card, PayPal, Klarna, and other common payment methods. The available options will be displayed to you at checkout.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. We are happy to help you.

Shipping & Delivery

How long does delivery take?
Delivery typically takes 2–5 business days within Austria and Germany.

Is there free shipping?
Yes, we offer free shipping above a certain order value. You can find details on our shipping page.

Do you ship internationally?
Yes, we ship to many European countries. You can find the exact conditions in our shipping information.

Returns & Complaints

What do I do if a product arrives damaged?
Please contact us immediately with a photo of the damaged product. We will find a solution quickly.

How does a return work?
Please contact us first. We will guide you through the return process.

Vegan Pet Food

Which animals are the products suitable for?
Our vegan pet food is specially developed for dogs and cats. Please note the information on the respective product page.

Is vegan pet food safe?
Yes, our products are nutritionally balanced and developed by experts.